There are two reasons you would receive a Workspace cancellation message:

  • You cancelled your subscription, or
  • Your payment failed and could not be collected after retries.

If your payment failed: your Workspace is suspended. Tap Resubscribe Now in the email to restore access. If you do not resubscribe within 31 days of the suspension, the Workspace, its accounts, and all photos and videos are deleted and cannot be recovered.

If you cancelled: What happens next depends on the choice you made at cancellation. If you chose to delete at the end of your term, your Workspace and its content are deleted when the term ends.

If you chose to keep your data, we hold it for up to 18 months after the end of your term so you can resubscribe; after that it is deleted. 

To resubscribe within 30 days of cancellation, tap the Resubscribe Now link in the email.  If more than 30 days have passed, you will need to sign up for a new plan at photocircleapp.com (make sure to use the email address as your existing account) and click on the Workspace Activation email to regain access. All of your content will be preserved for up to 18 months, but you will need to reconfigure your Workspace settings.

red resubscribe button in the body of the email

Please note that per PhotoCircle's Terms of Use a premium plan is required to use PhotoCircle in a business, school, or nonprofit setting. PhotoCircle+ is NOT a premium plan.

For more information on deletion timelines, please refer to What happens to my photos and videos if we cancel our subscription? and How long does it take for a deleted photo or account to be fully erased?